General conditions

GENERAL TERMS OF DELIVERY

DE VEREENIGDE AMSTERDAMSCHE REEDERIJ B.V. AND ITS AFFILIATES

1. Definitions

1.1. The Shipping Company: De Vereenigde Amsterdamsche Reederij B.V., De Reederij B.V., Salonboot Prins van Oranje B.V., MS De Jordaan B.V., Salonboot Soeverein B.V., Salonboot Valentijn B.V., and Cruise With Us B.V., acting individually or jointly, hereinafter collectively referred to as “the Shipping Company”.

1.2. CruiseWith Us B.V.: the company that acts as the operator on behalf of the Shipping Company, issues invoices, and collects revenue.

1.3. Customer / Client: the individual or legal entity making a booking.

1.4. Consumer: a natural person who is not acting in the course of a trade or business.

1.5. Public cruise: a cruise with individual ticket sales (open registration).

1.6. Private charter: exclusive rental of (part of) a vessel or package based on a quote or booking confirmation.

1.7. Agreement: the agreement between the Shipping Company (including Cruise With Us B.V. as the operator) and the Customer regarding a cruise or package.

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2. Applicability

2.1. These terms and conditions apply to all offers, quotations, bookings, and agreements in which De Vereenigde Amsterdamsche Reederij B.V., MS De Jordaan B.V., Salonboot Prins van Oranje B.V., Salonboot Soeverein B.V., Salonboot Valentijn B.V., and/or Cruise With Us B.V. act as a (co-)contracting party or operator, unless otherwise agreed in writing.

2.2. The Customer’s purchasing terms or other terms and conditions are expressly rejected.

2.3. If any provision is found to be void or voidable, the remaining provisions shall remain in full force and effect; the parties shall replace such provision with a valid provision that most closely reflects its purpose and intent.

2.4. Deal’s terms and conditions are provided to the Customer before or at the time the agreement is concluded. For online bookings, the Customer is expressly given the opportunity to read and accept the terms and conditions.

3. Booking Confirmation

3.1. Public cruises: The agreement is concluded as soon as the booking is completed, payment is received, and a booking confirmation/ticket is issued by or on behalf of Cruise With Us B.V. as the operator.

3.2. Private charter or exclusive use of a ship (or part thereof): the agreement is concluded upon the Customer’s written acceptance (including via email) of the quotation and confirmation by the Shipping Company that the deposit or payment has been received, and a booking confirmation or ticket has been issued by or on behalf of Cruise With Us B.V. as the operator.

3.3. Obvious errors (such as obvious pricing errors) are not binding on De Reederij.

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4. Information, times, and pickup location

4.1. The customer is responsible for providing accurate information (contact details, quantities, specifics) in a timely manner.

4.2. Departure/start times and pickup locations are listed in the booking confirmation/quote. Customers/guests must arrive at least 15 minutes before departure.

4.3. If you arrive late, you may be denied entry, and this will be considered a no-show.

5. Prices

5.1. All prices are in euros and include VAT, unless otherwise stated.

5.2. Prices may include mooring fees, bridge/lock/port fees, and route-related costs, as specified in the quote/booking.

5.3. The shipping company reserves the right to adjust prices in the event of unavoidable cost increases (such as changes in the VAT rate or government levies). For private charters, this will be agreed upon in advance; for public cruises, the price in effect at the time of booking applies.

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6. Payment & Collection

6.1. Payment shall be made to or through Cruise With Us B.V. as the operator, unless otherwise agreed.

6.2. Gift cards are not redeemable for cash and cannot be exchanged for cash.

6.3. Any collection of outstanding amounts will be carried out by or on behalf of Cruise With Us B.V. as the operator.

6.4. Public cruises: Payment is due immediately upon booking via the available payment methods.

6.5. Private charter: unless otherwise agreed, the following applies:

6.5.1. A deposit of [50]% within [7] days of booking confirmation;

6.5.2. the balance no later than [8] weeks before departure;

6.5.3. Any subsequent billing (additional work/extras) within [14] days of the invoice date.

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6.6. In the event of late payment, De Reederij may (i) suspend performance, (ii) cancel the booking, and/or (iii) charge statutory (commercial) interest and reasonable collection costs.

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7. Changes made by the Customer

7.1. Changes (such as times, route, packages, dietary requirements) are valid only after written confirmation by De Reederij.

7.2. Private charter – numbers: the final number of passengers must be confirmed no later than [10] days before departure, unless otherwise agreed. Any reductions in the number of passengers made within this period will be treated as a (partial) cancellation in accordance with Article 9.

7.3. If more guests arrive than agreed upon and it is safe and operationally feasible, additional guests and/or food and beverage orders may be charged.

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8. Execution, route, and safety

8.1. The captain has ultimate responsibility for safety and operations. Instructions from the crew must be followed.

8.2. Routes are subject to change due to road closures, bridges/locks, instructions from authorities, safety concerns, and weather conditions, among other factors.

8.3. The Shipping Company may refuse to board guests or require them to disembark in the event of dangerous behavior, harassment, vandalism, (threats of) violence, drug use or trafficking, or severe intoxication. This will be treated as a no-show or termination by the Customer, with no refund.

9. Cancellation by the Customer

9.1. Public cruises / individual bookings:

9.1.1. Up to 3 weeks before departure: cancel free of charge with a 100% refund.

9.1.2. Between 3 weeks and 24 hours prior to departure: 50% of the cost is due, plus a 3% cancellation fee (see 9.4).

9.1.3. If the vacated seats are resold by the shipping company: 75% of the amount paid will be refunded, minus a 3% cancellation fee.

9.1.4. Within 24 hours of departure: no refund; 100% of the cost is due.

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9.2. Private charter / exclusive use:

9.2.1. Up to 8 weeks before departure: cancel free of charge with a 100% refund.

9.2.2. Between 8 and 4 weeks before departure: 50% of the total cost of the trip is due, plus a 3% cancellation fee.

9.2.3. Between 4 weeks and 7 days prior to departure: 75% of the total cost of the trip is due, plus a 3% cancellation fee.

9.2.4. Within 7 days prior to departure or in the event of a no-show: 100% of the total cost is due.

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9.3. Cancellations must be made in writing (an email is sufficient). The date on which De Reederij receives the cancellation shall be decisive.

9.4. The 3% cancellation fee applies only to cancellations made within the payment periods specified in 9.1 and 9.2 and covers administrative and transaction costs; this fee will be deducted from any refund.

9.5. The Shipping Company determines whether and when a resale has taken place. The Customer cannot derive any rights from merely attempting to resell the goods.

10. Cancellation or change by the shipping company

10.1. If the voyage is canceled by the shipping company (for example, due to force majeure or weather conditions), a suitable alternative will be offered or the full amount will be refunded.

10.2. In the event of a material change (such as the time or route), De Reederij will make every effort to provide a suitable alternative. If this is not possible, a pro-rata refund will be issued.

11. Force Majeure

11.1. Force majeure refers to any circumstance beyond De Reederij’s reasonable control, including (but not limited to): extreme weather conditions, blockages, government measures, incidents at sea, malfunctions, pandemic-related restrictions, or the unavailability of a vessel due to unexpected technical issues despite regular maintenance.

11.2. In the event of force majeure, the provisions of Article 10 shall apply. The Shipping Company shall not be liable for compensation for additional (consequential) damages, to the extent permitted by law.

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12. House Rules, Damage, and Prohibited Materials

12.1. The following are prohibited (unless expressly permitted in writing): confetti, rice, fireworks, smoke machines, helium (balloons), or other materials that may pose a fire hazard, cause pollution, or result in damage.

12.2. Any damage to the vessel, its contents, or materials caused by the Customer, guests, or hired third parties shall be borne by the Customer. The Shipping Company may charge the Customer for repair, cleaning, and consequential costs.

12.3. The shipping company may require a security deposit for private charters: [enter amount/conditions].

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13. Liability

13.1. Liability under this agreement rests exclusively with the shipping company acting as the contracting party, unless otherwise expressly agreed in writing. If multiple companies are joint contracting parties, they are each liable in equal shares, unless joint and several liability has been expressly agreed.

13.2. The Shipping Company is liable for direct damages resulting from an attributable breach, up to the amount paid by the Customer for the relevant agreement, with a maximum of €[amount], or—if higher—the amount paid out by the insurer.

13.3. The Shipping Company shall not be liable for indirect damages (such as consequential damages, loss of profits, or lost savings), unless such damages result from the Shipping Company’s or its officers’ willful misconduct or gross negligence.

13.4. These limitations do not apply to the extent that liability cannot be limited under mandatory law, including liability for injury or death of consumers.

13.5. Personal belongings remain at the Customer’s/guests’ own risk at all times; De Reederij is not liable for loss or theft, except in cases of willful misconduct or gross negligence.

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14. Complaints

14.1. Complaints are handled by or on behalf of Cruise With Us B.V. as the operator. Complaints regarding the service must be reported as soon as possible—preferably during the cruise—so that the shipping company can address the issue immediately whenever possible.

14.2. Written complaints must be submitted no later than 14 days after the cruise, with a clear description. A late complaint does not automatically result in the forfeiture of rights if this would be unreasonable.

14.3. If a complaint is valid, De Reederij will propose an appropriate solution (e.g., partial refund, voucher, or other compensation), to the extent that this is reasonable.

14.4. To submit complaints or ask questions, the Customer may contact the central point of contact: Cruise With Us B.V., Danzigerkade 40 – 1013AP Amsterdam, email: info@cruisewithus.nl.

15. Privacy and Communication

15.1. The Shipping Company processes personal data for booking and customer service purposes in accordance with its privacy policy.

15.2. The Customer warrants that the personal data provided regarding fellow passengers has been lawfully shared (with consent where necessary).

15.3. The shipping company may take photos or videos during voyages to capture the atmosphere; requests to object or have your image blocked can be submitted via info@cruisewithus.nl.

15.4. All communications regarding privacy, data processing, and other matters should be directed to the central point of contact: Cruise With Us B.V., Danzigerkade 40, 1013AP Amsterdam, email: info@cruisewithus.nl.

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16. Governing Law and Disputes

16.1. All agreements with the Shipping Company are governed by Dutch law.

16.2. Disputes shall be submitted to the competent court in Amsterdam, unless mandatory law provides otherwise.

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Version: April 30, 2026